GDPR: What do we do with the data you provide to us?

As a client of Chertsey Vets, we hold yours, and your pets' data, securely on our electronic database.

We store any paper consent forms as a paper copy in our locked archive, and as an electronic copy attached to your pets clinical history.

 

When you become a client of Chertsey Vets we have a contract of animal health care, and we use your data to provide health care for your pet. If you choose not to provide your personal details to us (name, address, telephone number, email address) then we are unable to carry out our duty of care for your pet(s).

We ask you to select your data preferences and then sign our data protection consent form

We share your data, with your consent, with:

  • Other veterinary surgeons: e.g. seeing a specialist

  • External laboratories: e.g. when we send away a blood sample

  • Paraprofessionals: e.g. hydrotherapist or behaviourist

  • Your insurance company: when you ask us to complete a claim form

  • PetTrac: when your dog, cat or small pet is microchipped

 

We use data you have given us to:

  • Contact you with appointment reminders

  • Contact you with prescription reminders

  • Contact you about aspects of your pets health e.g. to discuss blood results

  • Contact you to request payment for outstanding balances

  • Post out any medications, letters or other requested communication

  • Carry out home visits

  • Collect direct debit payments if using our Healthy Pet Club service

  • Send you our practice newsletter (you can opt out if you wish to)

 

We do not share your data with any external companies other than those closely linked to our practice administration, these are companies widely used by veterinary practices in the UK. We do not use your data for profiling. We do not use your data for marketing. We do not store 'sensitive information' such as your ethnicity or religion.

 

We will ask you to confirm your personal data regularly to ensure that our records are kept correct and up to date.

 

Under the General Data Protection Regulations (GDPR) citizens now have more control of their personal data:

  • You have the right to be informed about the data we hold

  • You can request access to the data we hold in a readable format

 

If you wish you withdraw you consent for the data we store or how we use it, please let us know. We can facilitate this, and explain any implications of your withdrawal of consent (e.g. if we cannot store your name, address and phone number, then we cannot contact you if we need to discuss your pet's health care).

If you have any questions about your data, please just ask.

Cookies Policy

 

Last updated: August 2019

 

Chertsey Vets ("us", "we", or "our") uses cookies on www.chertseyvets.co.uk (the "Service"). By using the Service, you consent to the use of cookies.

 

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 

What are cookies?

 

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

 

Cookies can be "persistent" or "session" cookies.

 

How Chertsey Vets uses cookies:

 

When you use and access the Service, we may place a number of cookies files in your web browser.

 

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

 

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

 

- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

©chertseyvets 2019