Last update:  Monday 30th March 2020

With the lockdown in place you have two options:

1. EMERGENCIES, urgent problems, essential treatment (such as monthly injections) can be seen, but you must phone reception to arrange this, please do not just turn up at the clinic.

You may be asked to video or photograph your pet and email it to us, or we can provide video consults.

2. Non-urgent problems: we can look after these problems by email, phone or video consult. Contact us, explain what advice you need, and we will discuss the best method of helping you.

Click here to find out what is an emergency, what is urgent, and what isn't urgent

Following government guidelines, we now have non-contact policy at Chertsey (and Woodham Lane).

Our staff will speak to you on the phone, and payment will be taken over the phone. 

You can hand your pet to the vet at the door, we will replace your pets lead with our own. 

You will be asked to place your cat carrier on the doorstep, step back, and we will move your cat carrier into the building.

You will see the vet in a different building, through a window, so there is no face to face contact.

When your pet is to be examined, please hand the dog lead to the vet/nurse at arms length, or place your cat carrier on the floor and step back so that we can pick it up.

You can watch your pet the whole time through the window, and can speak to the vet/nurse as well.

We understand that this is a huge step away from our clinic ethos, but these unprecedented times call for extreme care if we are to stop virus spread, but be able to provide you with a veterinary service.

Screening of reception and non-contact between you and our staff will help protect everyone.

Please be guided by our instructions when you book your appointment and please remember that we are only allowing one person to accompany their pet to the clinic. 

If you have been in contact with a person with coronavirus, or you have signs of coronavirus, advice is to self-isolate for 14days to see if you develop signs. If you become ill, you should seek medical advice.

If you have a pet in a household with an infected person, you must contact your vet for advice. You will be asked to tell your local health protection team, who will then contact APHA and DEFRA to inform them that a pet is present in the household.

If you have been diagnosed with COVID-19, please limit contact with your pet(s). If your pet is ill, or you are worried about your pet, please call us on 01932 565082 and we can advise you. Please do not bring your pet to the vet, or ask anyone else to, until you have spoken to us and we have advised you on the best course of action.

Can I get coronavirus from my pet?

We think that COVID-19 originated in wild animals (bats), and spread to humans. Being infected with a virus, and being infectious (being able to pass a virus on) are two different things.

From our understanding so far about COVID-19, based on the infected dog in Hong Kong, the virus was present, but this did not mean the dog was infectious to humans or to other animals.


As far as we know, domestic pets cannot transmit COVID-19 to humans.

Can my pet get coronavirus?

As far as we understand, pets may carry COVID-19, but it does not seem to cause any problems for them. They may carry the virus, but are not infectious to humans or other animals. 

However, Public Health England recommend that if you are confirmed as having COVID-19, you should limit contact with your pet, wear a mask and wash your hands well.

What if I think my pet has caught COVID-19?

Firstly you should contact your local health protection team. Then you should contact us, so that we can give you the most up-to-date and appropriate advice on how to obtain veterinary care for your pet.

What about other coronaviruses?

Just like in human 'flu, there are different strains of coronaviruses. These viruses can cause different problems in dogs and cats, such as coughing, sneezing or diarrhoea. however, importantly, these strains ARE NOT COVID-19.

You may read about FIP, and canine coronavirus, but these viruses are not COVID-19 and cannot change into COVID-19, so there is no need to worry if your pet has been previously diagnosed with a canine or feline coronavirus.

What if I am self-isolating and my pet needs to see the vet?

We offer a video (Skype/FaceTime) consultation with one of our vets, for £39, or for free if you are a member of our Healthy Pet Club. 


For our clients, if you require non-urgent veterinary advice, you can email us on, and there is no charge for this, email consultations will be replied to within 2 working days.


If you require urgent veterinary advice and you are self-isolating, please call us and we will let you know how we can still see your pet.

If you are not yet registered with our clinic, then you can register online here

If the matter cannot be sorted out via a video consultation, then we can 

collect your pet and transport them to the clinic for treatment, or can arrange an able and healthy family member or freind to bring your pet to us.

If an in-person examination is needed, then the cost of the video consultation will be deducted from the price of a home visit, or clinic visit.

Our in-clinic consultations are carried out in an isolated environment, you will not be in face to face contact with any of our staff members, to ensure your safety and ours.

If you are infected with COVID-19, our home visit options may be limited by guidance from Public Health England. We will contact them in advance of the planned visit, and will follow their guidelines.

Home visit prices will vary depending on your home address or pet's location. Treatment prices will vary according to what treatment is required. 

Coronavirus delay/containment advice is constantly changing, so this webpage will be updated accordingly. 


Please check back in regularly to see the latest information.

Our amazing vet Dr Jenny wrote a paper on virus spread from wild animals to humans:

©chertseyvets 2019