Last update: Friday 26th June 2020

We are open and seeing all appointments!

For safety reasons, we now have a no-contact policy. You will speak to members of our team through screens, or via phone or a video link.

This is to ensure complete social distancing, and offers you complete peace of mind when bringing your pet to us!

Our staff will speak to you on the phone, and payment will be taken over the phone. 

You can hand your pet to the vet at the door.

You will be asked to place your cat carrier on the floor, step back, and we will then move your cat carrier.

You can wait outide, in your car, or in one of our self contained reception 'pods' for your own safety and peace of mind.

We understand that this is a step away from our clinic ethos, but these unprecedented times call for extreme care if we are to stop virus spread, but while providing you with a full veterinary service.

Screening of reception and non-contact between you and our team, will help protect everyone.

Please be guided by our instructions when you book your appointment, and please remember that we are only allowing one person to accompany their pet to the clinic. 

If you have been in contact with a person with coronavirus, or you have signs of coronavirus, advice is to self-isolate for 14days to see if you develop signs. If you become ill, you should seek medical advice.

If you have a pet in a household with an infected person, you must contact your vet for advice. You will be asked to tell your local health protection team, who will then contact APHA and DEFRA to inform them that a pet is present in the household.

If you have been diagnosed with COVID-19, please limit contact with your pet(s). If your pet is ill, or you are worried about your pet, please call us on 01932 565082 and we can advise you. Please do not bring your pet to the vet, or ask anyone else to, until you have spoken to us and we have advised you on the best course of action.

Can I get coronavirus from my pet?


As far as we know, domestic pets cannot transmit COVID-19 to humans.

More information here:

Can my pet get coronavirus?

As far as we understand, pets may carry COVID-19, but it does not seem to cause any problems for them. They may carry the virus, but are not infectious to humans or other animals. 

However, Public Health England recommend that if you are confirmed as having COVID-19, you should limit contact with your pet, wear a mask and wash your hands well.

More information here:

What if I think my pet has caught COVID-19?

Firstly you should contact your local health protection team. Then you should contact us, so that we can give you the most up-to-date and appropriate advice on how to obtain veterinary care for your pet.

More information here:

What about other coronaviruses?

Just like in human 'flu, there are different strains of coronaviruses. These viruses can cause different problems in dogs and cats, such as coughing, sneezing or diarrhoea. however, importantly, these strains ARE NOT COVID-19.

You may read about FIP, and canine coronavirus, but these viruses are not COVID-19 and cannot change into COVID-19, so there is no need to worry if your pet has been previously diagnosed with a canine or feline coronavirus.

What if I am self-isolating and my pet needs to see the vet?

We offer a video (Skype/FaceTime) consultation with one of our vets, for £39, or for free if you are a member of our Healthy Pet Club. 


For our clients, if you require non-urgent veterinary advice, you can email us on, and there is no charge for this, email consultations will be replied to within 2 working days.


If you require urgent veterinary advice and you are self-isolating, please call us and we will let you know how we can still see your pet.

If you are not yet registered with our clinic, then you can register online here

If the matter cannot be sorted out via a video consultation, then we can 

collect your pet and transport them to the clinic for treatment, or can arrange an able and healthy family member or freind to bring your pet to us.

If an in-person examination is needed, then the cost of the video consultation will be deducted from the price of a home visit, or clinic visit.

Our in-clinic consultations are carried out in an isolated environment, you will not be in face to face contact with any of our staff members, to ensure your safety and ours.

If you are infected with COVID-19, our home visit options may be limited by guidance from Public Health England. We will contact them in advance of the planned visit, and will follow their guidelines.

Home visit prices will vary depending on your home address or pet's location. Treatment prices will vary according to what treatment is required. 

Coronavirus delay/containment advice is constantly changing, so this webpage will be updated accordingly. 


Please check back in regularly to see the latest information.

©chertseyvets September 2020